RETURNS&REFUNDS

We hope you absolutely love your MADE FROM LA items just as much as we do! Unfortunately due to all items being handmade we cannot accept returns for refund, we only offer STORE CREDIT which is valid for 3 months. Please take care when trying your items on as we will only accept items that :

- Are unused/ unworn

- In the same perfect condition you received

- Must have all tags attached& in original packaging

- No makeup/fake tan/deodorant marks or any stains

- No odours, heavy fragrance or washed smells

If we believe any of your items have been returned in the above conditions it will be resent to you.

Under no circumstances can we accept returns on swimwear due to hygiene.

To return:

Contact us at Madefromla.customerservice@gmail.com with the subject ‘Return’ and allow up to 2 working days for our return address to be sent to you. Please keep a copy of your order packing slip and add this to your return as it may take longer to locate your order otherwise.

Once the return has been received please allow 3-4 working days for a member of the team to contact you for your exchange/credit note information.

Returns are covered by the customer, we recommend using a signed for a tracked service and keeping a copy of your proof of postage as we are not responsible if your parcel is lost on the way back to us and no refund will be given without the return being received .

Swimwear is non returnable due to hygiene reasons.

SALE ITEMS ITEMS ARE NON RETURNABLE/REFUNDABLE 

NO ORDERS CAN BE CANCELLED UNDER ANY CIRCUMSTANCE

We are within rights to refuse any returns. We will refuse any items returned after the 7 day period.  

 FAULTY/DAMAGED ITEMS

If on the rare occasion you receive a faulty item we can replace this for you or provide a credit note. If the item has been worn or it is passed the return by date we are not responsible for any faults that have occurred after this under any circumstances.

WE UNDER NO CIRCUMSTANCE ARE RESPONSIBLE IF YOU HAVE INPUTTED THE INCORRECT ADDRESS AT CHECKOUT AND YOUR PARCEL IS SENT THERE! WE CAN ONLY SEND TO THE ADDRESS PROVIDED SO NO REFUND WILL BE MADE IF YOUR PARCEL IS LOST OR DELIVERED TO THE ADDRESS.

When you purchase from MADE FROM LA, you automatically accept the Terms & Conditions.